Refund policy

At Naaz Walk, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Return & Exchange

* Products can be returned or exchanged within 7 days of receiving your order.
* The item must be unused, unworn, and in its original packaging with all tags attached.
* Products showing signs of use, damage, or missing original packaging will not be eligible for return or exchange.

Wrong or Damaged Product

If you receive a wrong, defective, or damaged item, please contact us within 48 hours of delivery with your order number and clear photos of the product. We will arrange a replacement at no additional cost after verification.

Refund Policy

* Refunds are only issued if a replacement is not available or if your return request is approved.
* Once your returned item is received and inspected, we will notify you of the refund status.
* Approved refunds will be processed within 5–7 business days.

Non-Returnable Items

The following items are not eligible for return or refund:

* Products damaged due to misuse or improper handling.
* Items returned after the 7-day return period.
* Products without original packaging or tags.

Return Shipping

* If the return is due to our mistake (wrong or defective product), Naaz Walk will bear the return shipping cost.
* For exchanges due to customer preference (size, color, or change of mind), the customer may be responsible for the shipping charges.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team before sending any product back.

Naaz Walk
Email: naazwalk2@gmail.com
Phone / WhatsApp: +923255904811